RESPONSIBILITIES INCLUDE:
Team Expectations
Maintain a respectful, friendly and supportive rapport with managers and teammates
Appointment Duties
Developing comprehensive knowledge of our collections, styles, fabrics, colors, and style options/ possible customizations etc.
Developing knowledge of bridal terminology, bridal and bridesmaid trends, fit, alterations etc.
Cultivate friendly and supportive rapport with all customers
Guiding brides and bridesmaids through their dress selection
Assisting brides and bridesmaids in trying on dresses: dressing, zipping, clipping, pinning etc.
Providing friendly and helpful feedback for brides and bridesmaids, offering thoughtful suggestions
Guiding brides through mixing and matching colors/ fabrics/ styles for their bridal parties
Styling brides from head to toe: incorporating accessories with her favorite gowns
Accurately measuring brides & bridesmaids
Offer fit feedback, suggest correct sizing
Communicate applicable monthly promotions
Closing Sales
Processing dresses after appointments- ensuring hanger straps are used, dresses are zipped up/ tied etc.
Wiping down all items used between appointments: pen, iPad, clips, measuring tape etc.
Maintaining showroom standards throughout the day: straightening hangers, standardizing bridal gowns, trains, etc.
Supporting follow up & gown pick up appointments if the original consultant is not present
Opening and closing store
Opening
Turn on all lights
Turn on music
Ensure showroom standards were completed from close
Process any gowns remaining from close
Prepare for your appointments
Gather necessary materials: iPad, clips, notebook, pens, measuring tape
Make notes of your brides’/bridesmaids’ appointment notes/ style boards
Closing
Process any remaining gowns from last appointments
Re-merchandise gowns onto sales floor
Straighten all gowns and dresses
Ensure trains, veils and accessories are also standardized
Febreeze gowns- at least twice weekly
Tidy your desk area
Plug in iPads to charge
Turn off music
Turn off lights
Lock front door & set alarm
General Customer Service & Administrative Tasks
Answering phone calls- supporting MTO & ecommerce inquiries
Responding to customer inquiries via email for MTO & ecommerce customers
Booking appointments via phone & email
Email/phone follow up with your brides
Track and communicate order status with brides & bridesmaids
Process, confirm, and invoice sales orders
Processing order forms
Charging orders
Address Customer Service complaints- offer solutions following company guidelines
Schedule
Monday to Saturday
Saturday availability Required