Apparel Customer Coordinator - Customer Merchandiser

THE COMPANY

Launched in 2010, LA based women’s apparel label, Bella Dahl, is known for creating ultra-soft women’s essentials that pull influences from the laid-back, Southern California lifestyle. We take pride in the quality of our product, with each and every item being hand-dyed, treated and quality controlled. Bella Dahl created it’s own exclusive fabrication and wash process called TenceraTM. Bella Dahl’s commitment to creating premium designs in versatile cuts, prints and washes has caught the eye of celebrities and bloggers alike. Bella Dahl is currently sold at retailers worldwide including Saks Fifth Avenue, Bloomingdales, Revolve.com, etc., with plans for continued expansion.

SUMMARY

The Customer coordinator will have a broad set of responsibilities and will be a key member of the sales team. The individual will help to ensure our customers receive their orders promptly and upsell products in an effort to avoid a cancellation of orders.

DUTIES & RESPONSIBILITIES

• Be the main point of contact of assigned customers
• Coordinate various points of contact internally (production, design, shipping, etc)
• Proficient with creating reports. (Last Year vs. Current Year, Week to Week, etc. comparisons)
• Month to Month Sales Reporting
• Process orders for assigned customers (including entering orders, allocating orders/pick tickets)
• Follow up regularly with customers for shipping approvals, extensions, cancellations
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Pass on issues to account managers when needed
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues

THE IDEAL CANDIDATE

• Experience in the Apparel Industry
• Highly organized
• Some production experience a plus
• Customer experience with mass retailers a plus
• EDI Experience
• Experience with AIMS 360, JOOR is a plus
• Experience with Microsoft Outlook and Office
• Experience with Microsoft Excel and Outlook
• Great written skills, verbal skills, ability to follow up and multi-task.
• Experience working in a fast paced environment.

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays (6 days)
• Sick Time
• Vacation Time
• Company Morale Events
• Paid Parking
• Retirement Plan

All candidates must provide a detailed resume outlining their experience to be considered.