Sales Coordinator

Purpose of the role:

The Sales Coordinator will be the key contact for reps and House accounts, supporting the Account Executive/ National Account Manager team by building strong working relationships across the Joules business and ensuring customers are managed effectively on a day-to-day basis.

What we are looking for:

• Apparel /retail experience preferred, ideally within a multi/omni channel business
• Excellent communication skills across all mediums
• Previous experience of working with US national retailers
• A pro-active approach, suggesting new ways of improving process and the ability influence key stakeholders
• Develop strong, knowledgeable relationships with external and internal customers
• Bachelor’s degree required
• Own issues solve problems or complaints or escalate as necessary.
• Maintain a high standard of account administration, with particular attention to specific customer
• Act as knowledgeable advisor to customers on products as required, supporting ‘alternatives’ selling where appropriate.
• Manage all returns and credits for your customers or as directed
• Order book management to ensure orders are going out in full and on time
• Push for release of credit held orders to support conversion goals.
• Support team with showroom set up, attendance of shows, big sales and other events as discussed/ agreed with line manager.
• Work effectively with internal departments and colleagues to deliver objectives; develop strong relationships cross-functionally.
• Customer-specific operational requirements (e.g., use of software, management of customer documentation and processes) are effectively administered.
• Actively participate in team discussions/improvement activities
• Contribute ideas and show initiative in continually improving work processes and policies to achieve greater efficiency