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Shiraleah logo
Organization
Job Title
ORDER ENTRY SPECIALIST / ONLINE REP AGENCY MANAGER
Location
Chicago, Illinois
Country
United States
Region
Midwest
Position type
Permanent
Category
Accessories
Apparel
Home Fashion
Retail
Job Function
Customer Serv / Order Entry
eCommerce
Operations
Sales / Lines Offered
Shipping / Logistics / Warehouse
Approximate Salary
18.00-20.00 Per Hour
Experience level
Entry Level
Mid to Senior Level

ORDER ENTRY SPECIALIST / ONLINE REP AGENCY MANAGER

Shiraleah, a designer and distributor of fashion products, is seeking a candidate who has the skillset to manage different functions within the company. This is an incredible opportunity for a young, fashion interested candidate to be a part of a growing company and learn all the different aspects of running a fashion business.

The ideal candidate will have 2+ years of customer service experience and a quest to grow their career at a fashion focused company.  They will interact with every function of the business including: warehouse/logistics, sales, operations, inventory, as well as our retail clients.

The right candidate will have strong computer skills and a willingness to learn our systems and learn the ins and outs of a fashion business.  This position has room for growth into different areas of the company after 1-2 years.

About this opportunity: Are you an excellent communicator with superior problem-solving and organizational skills? Then, this role is for you! We are looking for an Order Entry Specialist to join our fast-growing, fashion enthusiast Customer Service Team. 

Working closely with the Customer Support Specialist, Payment Specialist, and Accounting, the Order Entry Specialist ensures the accuracy of customer orders and related data. In return, we offer the opportunity for growth within the Service function.   You will be involved in all aspects of the company and learn the ins and outs of the business side of fashion.

Impact you’ll have:

  • Assist customers and sales reps on all aspects of support for order placement.
  • Download, enter, and print, digital, and on-line customer purchase orders.
  • Verify and audit high volume of orders from customers.
  • Work in conjunction with the Sales Operations, Warehouse Operations, and Accounting to collect information and complete processing of customer orders.
  • Identify issues and collaborate with multiple groups to bring issues to resolution.
  • Partner with Warehouse Team to fulfill orders and coordinate inventory.
  • Partner with Customer Support Specialist to resolve customer inquiries.
  • Partner with Payments Specialist to assist in payment collections as needed. 
  • Partner with outside IT providers to ensure order processing runs smoothly and efficiently. 
  • Oversee all aspects of digital 3rd party rep agency the company uses to drive B2B sales.

This position is the glue that keeps all of the different aspects of the Customer Service Team running smoothly.  The ideal candidate should have customer service experience and must enjoy multi-tasking, have an incredible attention to detail, a strong understanding of how to bring efficiency to their job, strong communications skills and some data entry experience.

Shiraleah is based on the north side of Chicago just 3 blocks from the highway, blue line and Metra stops. 

Salary: $18-20 per hour start with benefits including health insurance, 401K, and paid time off.

COVID-19 considerations:

Safety protocols for all employees is strictly enforced and must be adhered to at all times. This position will have its own office space where routine cleaning is done.