Wholesale Customer Service Coordinator

Reporting to the VP of Sales, the candidate will have a broad set of responsibilities and will be the key support staff of the internal and external sales team. This position is on-site, full time. 

Job Description:

• Answer, screen, and transfer incoming calls
• Respond to customer inquiries via email and phone including reorders, returns, order tracking
• Provide friendly and knowledgeable service to wholesale and retail customers
• Oversee order lifespan from PO submission to shipping, while providing updates to sales reps and accounts as needed.
• Follow up regularly with customers for shipping approvals, extensions, cancellation
• Work cross-functionally with various departments to ensure accurate, on time shipping and fulfillment of customer orders.
• Collect payment information prior to shipment (credit card authorization, factor approval, etc.)
• Remain up to date on product styles and line offering each season
• Process orders for assigned customers (including entering orders, allocating orders/pick tickets)
• Upload style data to and download orders from EDI

Desired Skills & Experience:

• 2-5 years’ experience in the wholesale apparel industry
• Experience with AIMS 360
• Basic Knowledge of JOOR or similar wholesale platform 
• Experience with Shopify 
• Knowledge of EDI is a must
• Inside selling and problem solving as needed for order modifications
• Detail oriented with strong research and follow up skills.
• Professional phone demeanor
• Excellent verbal and written skills for clear and concise communication to customers and internal departments
• Strong multitasking abilities
• High degree of self-motivation and initiative