The Metropolitan Museum of Art collects, studies, conserves, and presents significant works of art across all times and cultures in order to connect people to creativity, knowledge, and ideas.
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Since it was founded in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. Every day, art comes alive in the Museum's galleries and through its exhibitions and events, revealing both new ideas and unexpected connections across time and across cultures.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
The Head of Stores, eCommerce, Wholesale and Retail Operations is responsible for achieving revenue and net income budgetary targets for all channels as well as all budgeted key performance indicators. This role ensures that monthly sales plans and performance are clearly communicated to all direct reports and staff, as well as proactively monitored and measured. This role requires that they and their key direct reports communicate performance results during weekly meetings, store visits, finance meetings, and quarterly board meetings. This role also plays a critical role in the strategic planning of the Retail business, and works closely with the Head of Retail to be innovative and creative in looking for new revenue opportunities to grow top line sales. Additionally, this role is responsible for managing all Retail Operations inclusive of our Third Party Logistics provider, The Met and Cloisters retail operations, customer service, and inventory management.
Actively spending time in stores is critical to support the retail teams and communicate business opportunities to key retail business partners. This role requires proactive collaboration with marketing, visual merchandising, merchandising, design, information systems and technology, and human resources.
PRIMARY RESPONSIBILITIES & DUTIES:
REQUIREMENTS & QUALIFICATIONS:
Fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a disability, sincerely held religious belief, or pregnancy, or because you are a victim of domestic violence, stalking, or sex offenses).
Experience and Skills:
Knowledge and Education: