SALES SUPPORT

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

RESPONSIBILITIES

• Greeting customers, line management as needed
• Supporting the sales staff on the floor
• Receiving and handling stock orders receiving from hub or warehouse 
• Ensuring accuracy of products received and reporting any discrepancy 
• Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback. 
• Keeping back of house in a tidy manner compliant with Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to store lead 
• Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
• Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties 

PERSONAL PROFILE

• Excellent organisational skills and meticulous attention to detail
• Excellent communication skills both verbal and in writing
• Basic computer skills in core Microsoft software
• Ability to work well in a team

Ability to work in a busy team environment