Customer Service Representative - Fashion Specialist (Remote)

The Remote (at-home) CHANEL Customer Service Representative provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Representative assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The CHANEL Customer Service Representative assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service.

 This position provides an opportunity for growth through the acquisition of additional skills. The Chanel Customer Service Representative begins with training for Fashion and builds upon this foundation. 

 What You’ll Do 

• Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel
• Share enthusiasm for Chanel through “love and romance” of products
• Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
• Retain deep knowledge of Chanel’s products with the ability to convey features and benefits
• Thrive in an environment with high-performance standards
• Communicate with clients and exhibit empathy
• Apply high-quality customer service guidelines and policies
• Ability to exercise independent judgment and discretion
• Embrace the commitment to customer service and nourish brand loyalty 

Requirements 

• High school diploma or equivalent, some college preferred
• 3+ years of Customer Service experience
• Contact Center experience
• Superior verbal and written communication skills
• Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
• Strong problem solving
• Patience and empathy
• Positive attitude with a customer-service orientation
• Detail-oriented with a focus on quality and accuracy, ability to multitask
• Strong sense of urgency and commitment to excellence
• Able to use effective and probing questioning and listening techniques to identify customer needs
• Curious, confident, and driven to find solutions to customer issues 
• Able to learn and work independently and exhibit ownership as well as in a team environment
• Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
• Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
• Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI
• Able to successfully pass a credit, criminal, and employment reference security check

Preferred Qualifications 

• Experience with e-commerce retail
• Experience with luxury brands
• Genuine passion for fashion, fragrance, cosmetics, and luxury goods 
• Experience providing live chat customer support

Benefits 

• 100% Remote/Work-from-Home
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance, accident/critical illness insurance
• Growth Potential
• And More

Who We Are

At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection. It’s why we’ve built a culture that cares. It’s why our team knows how to connect with customers, human to human.

At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.  

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V